We understand that sometimes returns are necessary, and we're here to assist you promptly. Please fill out the form below to initiate the return process. Our team will process your request as quickly as possible, ensuring a smooth experience for you.

<div data-section-id="text-returns-1" id="isPasted"><p style="line-height: 1.15;"><span style="font-size: 16px;">We understand that sometimes returns are necessary, and we&apos;re here to assist you promptly. Please fill out the form below to initiate the return process. Our team will process your request as quickly as possible, ensuring a smooth experience for you.</span></p></div><h3 id="isPasted" style="line-height: 1.15;"><span style="font-size: 16px;">DON&apos;T WANT THE ITEM ANYMORE?</span></h3><ul><li style="font-size: 16px; line-height: 1.15;">All items are eligible for return within 45 days of delivery, provided they are in their original packaging and new (unused) condition.</li><li style="font-size: 16px; line-height: 1.15;">Original and return shipping costs are non-refundable. However, we offer discounted shipping labels for returns to help minimize your expenses. It is the customer&apos;s sole responsibility to arrange and cover the shipping costs for returning the item and handling any transit-related issues that may arise. All return labels must include full insurance. We highly recommend documenting the packaging with photographs and videos before shipping to serve as evidence in the event of any shipping incidents.</li><li style="font-size: 16px; line-height: 1.15;">Please note that if the product or its box is not in perfect and original condition, we will not accept the return, and it will be shipped back at the customer&#x2019;s expense.</li><li style="font-size: 16px; line-height: 1.15;">Products that have been installed, assembled, modified, damaged, have missing components, missing manufacturer documentation, or damaged packaging are not eligible for return.</li><li style="font-size: 16px; line-height: 1.15;">If an item qualifies for a Manufacturer&apos;s Warranty, we will provide you with the necessary information to contact the original manufacturer and assist you in the process.</li><li style="font-size: 16px; line-height: 1.15;">We reserve the right to charge a 15% restocking administrative fee for any returned item.</li></ul><p style="line-height: 1.15;"><span style="font-size: 16px;">Important: Do Not Return Items Directly to the Shipper or Refuse Delivery Without Our Approval</span></p><p style="line-height: 1.15;"><span style="font-size: 16px;">To prevent lost or unlocatable packages, please do not send returns back via the shipping carrier, refuse the shipment, or return-to-sender without contacting Mudify first. Before shipping any item back, <strong>you must request a return label from us and follow our return instructions</strong>. If items are returned without our label or against our process, your refund or exchange may be delayed or refused.</span></p><h3 style="line-height: 1.15;" id="defective-item"><span style="font-size: 16px;">DEFECTIVE ITEM</span></h3><p style="line-height: 1.15;"><span style="font-size: 16px;">If you received a defective item, you can return it to us at no cost within 40 days of delivery.</span></p><h3 style="line-height: 1.15;" id="exchange"><span style="font-size: 16px;">EXCHANGE</span></h3><p style="line-height: 1.15;"><span style="font-size: 16px;">If you wish to exchange an item, we can assist with the shipping costs (restrictions apply).</span></p><h3 style="line-height: 1.15;" id="received-wrong-item"><span style="font-size: 16px;">RECEIVED WRONG ITEM</span></h3><p style="line-height: 1.15;"><span style="font-size: 16px;">If we sent you the wrong item or if the product is defective, we will cover the shipping costs and waive any return fees.</span></p><h3 style="line-height: 1.15;" id="damaged-in-transit"><span style="font-size: 16px;">DAMAGED IN TRANSIT</span></h3><p style="line-height: 1.15;"><span style="font-size: 16px;">If your items are damaged by the shipping carrier or during transit, please refrain from installing the damaged item and report it to us immediately. You have 7 days after delivery to report a damaged item.</span></p><h3 style="line-height: 1.15;" id="lost-item"><span style="font-size: 16px;">LOST ITEM</span></h3><p style="line-height: 1.15;"><span style="font-size: 16px;">If your order has shown no advancement in transit for more than 5 days or if it has a status of &quot;delivered&quot; but hasn&apos;t been received, please submit a claim here so we can quickly send you a new part.</span></p><h3 style="line-height: 1.15;" id="reporting-a-problem"><span style="font-size: 16px;">REPORTING A PROBLEM</span></h3><p style="line-height: 1.15;"><span style="font-size: 16px;">Please ensure you report an issue within the respective deadlines:</span></p><ul><li style="font-size: 16px; line-height: 1.15;">Damaged: Within 7 days of the package being marked delivered.</li><li style="font-size: 16px; line-height: 1.15;">Defective: Within 7 days of the package being marked delivered.</li><li style="font-size: 16px; line-height: 1.15;">Wrong Items: Within 7 days of the package being marked delivered.</li><li style="font-size: 16px; line-height: 1.15;">Missing: Within 7 days of the package being marked delivered.</li><li style="font-size: 16px; line-height: 1.15;">Quality: Within 40 days of the package being marked delivered.</li></ul><h3 style="line-height: 1.15;" id="handling-and-processing-time"><span style="font-size: 16px;">HANDLING AND PROCESSING TIME</span></h3><p style="line-height: 1.15;"><span style="font-size: 16px;">Please allow us 7 days to receive, handle and check the condition of your return before processing a refund.</span></p><p style="line-height: 1.15;"><span style="font-size: 16px;">Refunds depend on your form of payment and it usually takes 3-7 business days to get back to your original form of payment.</span></p><h3 style="line-height: 1.15;" id="returned-to-sender--refused-packages"><span style="font-size: 16px;">RETURNED-TO-SENDER &amp; REFUSED PACKAGES</span></h3><p style="line-height: 1.15;"><span style="font-size: 16px;">Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.&#xA0;</span></p><h3 style="line-height: 1.15;" id="international-returns"><span style="font-size: 16px;">INTERNATIONAL RETURNS</span></h3><p style="line-height: 1.15;"><span style="font-size: 16px;">We do not cover international returns; all return conditions are for US contingent states.</span></p><p style="line-height: 1.15;"><span style="font-size: 16px;">Thank you for choosing Mudify. If you have any further questions or need assistance, please don&apos;t hesitate to contact our customer service team.</span></p><p style="line-height: 1.15;"><br></p><p style="line-height: 1.15;"><span style="font-size: 16px;"><strong>Would you like to start a return?</strong> Simply click &apos;Returns &amp; Exchanges&apos; on the&#xA0;</span><span style="font-size: 16px;"><a href="https://mudify.gorgias.help/en-US">Help Center</a></span><span style="font-size: 16px;">.</span></p>

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Learn about Mudify’s returns, refunds, and exchanges policy, including eligibility, timelines, and how to start a return.

Returns, Refunds & Exchanges

What’s your return policy?