If you need to cancel your order, please contact us as soon as possible by submitting the form in our Contact Us section. Our warehouses use automated systems to ship orders quickly, so cancellations are not guaranteed. We’ll review your request and

If you need to cancel your order, please contact us as soon as possible by submitting the form in our <a href="https://mudify.gorgias.help/en-US">Contact Us</a> section. Our warehouses use automated systems to ship orders quickly, so cancellations are not guaranteed. We&#x2019;ll review your request and respond during business hours to do our best to accommodate it. If the order has already shipped, you&#x2019;ll be responsible for return shipping costs (we&#x2019;ll provide a discounted return label).Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

How do I cancel my order?

Yes, we do offer expedited shipping. If you don’t see an expedited option at checkout, please contact us via our support form, live chat, or phone, and we’ll be happy to provide a custom expedited shipping quote.

Yes, we do offer expedited shipping.&#xA0;If you don&#x2019;t see an expedited option at checkout, please contact us via our support form, live chat, or phone, and we&#x2019;ll be happy to provide a custom expedited shipping quote.

Do you offer expedited shipping?

In-stock orders placed before 2:00 PM EST are generally processed the same business day. Orders placed after 2 PM EST are processed the next business day (excluding weekends and U.S. holidays). After you place an order, you’ll receive a confirmation

<h2 data-start="165" data-end="234" id="order-processing--handling">Order Processing &amp; Handling</h2><h3 data-start="165" data-end="234" style="line-height: 1.15;" id="we-proudly-process-orders-promptly">We proudly process orders promptly:</h3><ul data-start="235" data-end="700"><li data-start="235" data-end="445" style="font-size: 16px;">In-stock orders placed before 2:00 PM EST are generally processed the same business day. Orders placed after 2 PM EST are processed the next business day (excluding weekends and U.S. holidays).</li><li data-start="446" data-end="564" style="font-size: 16px;">After you place an order, you&#x2019;ll receive a confirmation email and a second notification once your order ships.</li></ul><h3 data-start="702" data-end="748" style="line-height: 1.15;" id="domestic-shipping-48-contiguous-states">Domestic Shipping (48 Contiguous States)</h3><ul data-start="749" data-end="1427"><li data-start="749" data-end="901" style="font-size: 16px; line-height: 1.15;">Free shipping is offered on all orders over $89 within the 48 contiguous U.S. states (excludes Hawaii, Alaska, U.S. territories, APO/FPO) generally via&#xA0;FedEx ground. </li><li data-start="988" data-end="1262" style="font-size: 16px;">Shipping timelines:<ul data-start="1018" data-end="1262" style="font-size: initial; font-weight: initial; font-style: initial;"><li data-start="1018" data-end="1194" style="font-size: 16px;">Fast-tagged products: 2&#x2013;3 business days shipping. If ordered before 2:00 PM EST, the item typically ships the same day; after that time, it ships the next day.</li><li data-start="1197" data-end="1262" style="font-size: 16px;">Other items: 3&#x2013;5 business days shipping after handling.</li></ul></li><li data-start="1263" data-end="1427" style="font-size: 16px;">If you need expedited shipping faster than standard, contact Mudify through chat or support for a quote and timing estimate.</li></ul><h3 data-start="1429" data-end="1475" style="line-height: 1.15;" id="oversize--freight--specialty-shipments">Oversize / Freight &amp; Specialty Shipments</h3><ul><li>Large or oversize items that require freight shipping could take up to 7 business days once shipped. The freight carrier may contact you directly to schedule a delivery window.</li></ul><h3 data-start="1715" data-end="1763" style="line-height: 1.15;" id="shipping-rates-outside-free-shipping-zones">Shipping Rates Outside Free-Shipping Zones</h3><ul><li id="isPasted" style="font-size: 16px;">For non-contiguous U.S. states (like Alaska and Hawaii) and international destinations, shipping costs are calculated at checkout and may vary based on weight, size, distance, and carrier.</li><li style="font-size: 16px;">If the system calculates the rate incorrectly, Mudify reserves the right to adjust the rate and notify you before charging the additional amount. If you do not approve the updated rate within 2 business days, your order may be canceled and refunded.</li><li style="font-size: 16px;">Import duties, taxes, and fees on international orders are the responsibility of the customer. Mudify provides customs paperwork but is not liable for any duties or fees charged by your destination country.</li></ul><h3 data-start="2475" data-end="2508" style="line-height: 1.15;" id="tracking--delivery-updates">Tracking &amp; Delivery Updates</h3><ul><li id="isPasted" style="font-size: 16px;">You should receive a tracking number as soon as we fulfill the order. This allows you to follow the delivery progress online.</li><li style="font-size: 16px;">If you do not get a tracking number, please contact us to find out the status of your order.</li></ul><h3 data-start="2700" data-end="2732" style="line-height: 1.15;" id="backorders--communication">Backorders &amp; Communication</h3><ul><li>If you purchase an item on backorder, Mudify will provide an estimated shipping date (often up to 5 weeks) and let you choose to keep or cancel the order. We will update you on any status changes.</li></ul><h3 data-start="2977" data-end="3019" style="line-height: 1.15;" id="claims-for-lost-or-damaged-shipments">Claims for Lost or Damaged Shipments</h3><ul><li style="font-size: 16px;">If a damaged item arrives, do not install it and file a claim within 7 days of delivery.</li><li style="font-size: 16px;">If a package is lost in transit (no movement for 5+ business days or marked delivered but not received), you can submit a claim through Mudify support.</li><li style="font-size: 16px;">Customers should not refuse or reject shipments once they have been dispatched. Refused shipments often incur additional carrier fees and may result in delays. If you no longer want the item after it has shipped, please accept the delivery and contact our support team. We will provide a return shipping label and instructions to process the return according to our return policy. Shipments that are refused without prior authorization may be subject to return shipping charges and restocking fees, which will be deducted from the refund.</li></ul><h3 data-start="3318" data-end="3343" style="line-height: 1.15;" id="order-cancellations">Order Cancellations</h3><ul><li style="font-size: 16px;">You may request a cancellation before the order ships (not guaranteed if the order left our facility). If the order has already shipped, you&#x2019;ll be responsible for return shipping costs (Mudify may provide a discounted return label).</li></ul>

What's your Shipping Policy?

At Mudify, all products are covered by the manufacturer’s warranty. While warranty terms and approvals are determined by the manufacturer, our team is committed to assisting, monitoring, and supporting you throughout the entire warranty claim process

At Mudify, all products are covered by the manufacturer&#x2019;s warranty. While warranty terms and approvals are determined by the manufacturer, our team is committed to assisting, monitoring, and supporting you throughout the entire warranty claim process.<h3 data-start="609" data-end="640" style="line-height: 1.15;" id="how-warranty-coverage-works">How Warranty Coverage Works</h3><ul data-start="641" data-end="984"><li data-start="641" data-end="709">Warranty coverage is provided by the manufacturer, not Mudify.</li><li data-start="710" data-end="764">Coverage applies only to the original purchaser.</li><li data-start="765" data-end="866">Warranty duration and eligibility are determined by the manufacturer&#x2019;s specific warranty terms.</li><li data-start="867" data-end="984">Mudify does not make warranty approval decisions but works directly with manufacturers to help move claims forward.</li></ul><h3 data-start="991" data-end="1011" style="line-height: 1.15;" id="how-mudify-helps">How Mudify Helps</h3>We don&#x2019;t disappear after the sale. Mudify will:<ul data-start="1060" data-end="1280"><li data-start="1060" data-end="1118">Help you submit a complete and accurate warranty claim</li><li data-start="1119" data-end="1168">Communicate with the manufacturer when needed</li><li data-start="1169" data-end="1210">Monitor the claim and provide updates</li><li data-start="1211" data-end="1280">Guide you through next steps based on the manufacturer&#x2019;s response</li></ul>Our role is to advocate and assist, while ensuring all claims follow manufacturer policies.<h3 data-start="1384" data-end="1407" style="line-height: 1.15;" id="what-is-not-covered">What Is Not Covered</h3>Warranty coverage does not apply to products damaged due to:<ul data-start="1469" data-end="1624"><li data-start="1469" data-end="1498">Abuse, misuse, or neglect</li><li data-start="1499" data-end="1537">Improper or incorrect installation</li><li data-start="1538" data-end="1568">Lack of proper maintenance</li><li data-start="1569" data-end="1624">Unauthorized repairs, modifications, or alterations</li></ul>Mudify is not responsible for:<ul data-start="1657" data-end="1836"><li data-start="1657" data-end="1708">Labor costs, vehicle downtime, or inconvenience</li><li data-start="1709" data-end="1759">Indirect, incidental, or consequential damages</li><li data-start="1760" data-end="1836">Expenses incurred during use or while a product is under warranty review</li></ul><h3 data-start="1843" data-end="1872" style="line-height: 1.15;" id="shipping--responsibility">Shipping &amp; Responsibility</h3><ul data-start="1873" data-end="2158"><li data-start="1873" data-end="1965">Customers are responsible for shipping costs to the manufacturer for warranty service.</li><li data-start="1966" data-end="2025">Mudify does not cover warranty-related shipping expenses.</li><li data-start="2026" data-end="2158">If a shipment is lost or damaged in transit, the customer is responsible for filing a claim with the carrier, when applicable.</li></ul><h3 data-start="2165" data-end="2198" style="line-height: 1.15;" id="how-to-start-a-warranty-claim">How to Start a Warranty Claim</h3>To begin a warranty claim:<ol data-start="2226" data-end="2461"><li data-start="2226" data-end="2279">Submit a Warranty Claim request through <a href="https://mudify.gorgias.help/en-US">Mudify&#x2019;s Help Center</a></li><li data-start="2280" data-end="2384">Provide your order information, a description of the issue, and any requested photos or documentation</li><li data-start="2385" data-end="2461">A Mudify team member will contact you with next steps and ongoing support</li></ol>

Mudify Warranty Policy & Support

We know how frustrating it can be to see a tracking update that doesn’t reflect where your package actually is. Unfortunately, shipping carriers may occasionally experience delays, missed scans, or early delivery confirmations, which can cause tracki

We know how frustrating it can be to see a tracking update that doesn&#x2019;t reflect where your package actually is. Unfortunately, shipping carriers may occasionally experience delays, missed scans, or early delivery confirmations, which can cause tracking information to appear inaccurate.<h3 data-start="360" data-end="650" style="line-height: 1.15;" id="tracking-has-not-updated-or-shows-no-movement">Tracking Has Not Updated or Shows No Movement </h3>If your tracking number shows no movement for more than 5 business days, please contact us by submitting a request through our Support Form, and our team will review the shipment and assist you with next steps.<h3 data-start="279" data-end="346" id="isPasted" style="line-height: 1.15;">Tracking Shows &#x201C;Delivered,&#x201D; but the Package Has Not Arrived</h3>If the tracking status shows &#x201C;Delivered&#x201D; but you have not received the package, we recommend waiting up to 2 business days. In many cases, carriers mark packages as delivered early or experience temporary system glitches, and the shipment arrives shortly after.If the package has not arrived after 2 business days, please reach out to us through the Support Form so we can help investigate the issue and guide you through the appropriate claim process.

Order Management & Shipping

How do I cancel my order?

Do you offer expedited shipping?

What's your Shipping Policy?

Mudify Warranty Policy & Support

My tracking hasn’t updated or says delivered, but I don’t have my order. What should I do?